Contact Us

Write to us. A real person reads every message and answers within a day. It’s the place for:

• Bugs and crashes
• Something not working right
• Feature requests and ideas
• Questions about how to play

Subscriptions are managed from your account here on the web.

Cancel or change your plan

1. Open the menu: tap the gear in the top-right (desktop) or the three-line menu in the top-right (mobile).
2. Tap the row with your profile picture and username to open your account.
3. Next to Plan, tap Manage. This opens the Stripe billing portal where you can cancel, change plans, or update your card.

This is permanent and can’t be undone. Your profile, characters, stories, worlds, and progress will all be removed from our systems.

1. Make sure you’re signed in.
2. Open the menu: tap the gear in the top-right (desktop) or the three-line menu in the top-right (mobile).
3. Tap the row with your profile picture and username. Your account panel opens.
4. Scroll to the bottom and tap the red Delete account link.
5. A confirmation dialog will pop up. Type your username into the field, then tap Delete Account. You’ll be signed out immediately.

Cancel your subscription first if you have one. Deleting your account ends your access but does not stop a running subscription. See the section above.

For anything that’s not a game question or a self-serve account change, email us directly:

• Refund requests
• Billing questions we can’t resolve in-app
• Partnerships or press

For billing: include your account email and the last 4 digits of the card or the receipt number.